Terell is on the Operations team at WP Engine, a managed WordPress hosting provider. His day-to-day responsibilities consist of creating and maintaining processes to ensure a delightful customer experience throughout support interactions. He has been working with WordPress for over 6 years, and has had the pleasure of supporting WordPress for end-users for the last 4. He’s always excited to share the tips he’s learned over the years, and looks forward to speaking at the first WordCamp San Antonio!